shipping area.
made by still currently ships within australia only.
01
order processing.
in-stock orders are usually packed and dispatched within 2–4 business days.
business days do not include weekends or victorian public holidays. during launches, sales or peak periods, processing may take a little longer. if there is a significant delay, we will contact you using the details provided with your order.
pre-order products follow the estimated dispatch timing shown on the relevant product page. please see our pre-order policy for more information.
02
shipping rates.
standard shipping within australia is $9.95.
free standard shipping applies when the order subtotal is $99 or more after discounts and before shipping charges.
any available express or alternative delivery options will be shown at checkout.
03
delivery times.
delivery time begins after your order has been dispatched. delivery estimates shown at checkout, in tracking information or by the carrier are estimates rather than guaranteed delivery dates.
once your order leaves us, delivery timing may be affected by the destination, carrier network, weather, public holidays and other circumstances outside our reasonable control.
we will still assist if your parcel is delayed, lost or damaged.
04
tracking.
we send orders with australia post tracking. once your order is dispatched, your tracking details will be added to your order and included in your shipping confirmation.
tracking information can sometimes take a short time to update after dispatch.
05
orders containing pre-order products.
if one order contains both in-stock and pre-order products, the full order will normally be dispatched together when every item is ready.
if you would like an in-stock product to arrive earlier, please place it as a separate order. separate shipping charges may apply.
06
delivery addresses.
please check your name, delivery address and contact details before completing checkout.
if you notice an error, contact info@madebystill.com.au as soon as possible. we cannot guarantee that an address can be changed after an order has entered packing or been dispatched.
if a parcel is returned because an incorrect address was supplied, delivery was refused or it was not collected, we may ask you to pay the reasonable cost of sending it again. this does not apply where the delivery problem was caused by us or the carrier.
07
delayed or missing parcels.
if your parcel has not arrived within the carrier’s estimated timeframe, check the tracking information first and then contact info@madebystill.com.au .
we will help investigate the delivery with the carrier. nothing in this policy limits any rights you may have under the australian consumer law.
08
damaged deliveries.
if an order arrives damaged, contact info@madebystill.com.au as soon as reasonably possible. include your order number and, where possible, photographs of the parcel and affected product so we can assess the issue.
please see our returns policy for available remedies.
09
contact.
for shipping questions, contact: